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These Terms & Conditions ("Terms") govern your use of the online booking facility on this website, which is provided via our booking partner, Nookal. By clicking through to book an appointment, you agree to these Terms.

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1. Making a Booking

1.1 Appointments can be booked online via our booking portal, accessible through the "Book Now" link on this website. The booking portal is operated by a third-party provider, Nookal Pty Ltd ("Nookal"), on our behalf.

1.2 When you submit a booking, you are entering into an agreement directly with [Business/Clinic Name] ("we", "us", "our"), not with Nookal. Nookal provides the booking software only.

1.3 You must provide accurate, current, and complete information (including your name and contact details) when booking. We rely on this information to confirm and manage your appointment.

1.4 A booking is only confirmed once you receive a confirmation email or SMS. If you do not receive confirmation, please contact us directly to verify your appointment.

 

2. Cancellations and Rescheduling

2.1 We understand that plans can change. If you need to cancel or reschedule your appointment, we ask that you provide at least [insert notice period, e.g. 24 hours] notice wherever possible.

2.2 Cancellations or rescheduling can be done via the link in your confirmation email/SMS, through the online booking portal, or by contacting us directly at [phone/email].

2.3 We do not currently charge a cancellation or no-show fee. However, we ask for your consideration in providing timely notice, as late cancellations and missed appointments reduce availability for other clients and may affect your ongoing treatment plan.

2.4 Repeated late cancellations or non-attendance without notice may result in us contacting you to discuss future booking arrangements.

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3. Appointment Reminders

3.1 By booking online, you consent to receive appointment confirmations and reminder notifications via email and/or SMS through the Nookal platform.

3.2 You can opt out of reminder communications by contacting us directly; however, please note this may increase the risk of missed appointments.

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4. Privacy and Data

4.1 Personal information collected during the booking process (such as your name, contact details, and any health information you provide) is collected and used in accordance with our Privacy Policy.

4.2 Booking data is processed and stored by Nookal on our behalf, in accordance with Nookal's own privacy and security practices. We take reasonable steps to ensure any third-party provider we use meets appropriate data protection standards.

4.3 We do not sell or share your personal information with third parties for marketing purposes.

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5. Fees and Payment

5.1 Consultation fees are as advised at the time of booking or as published on our website/fee schedule. Any applicable rebates (e.g. Medicare, private health insurance, NDIS) are the client's responsibility to claim unless otherwise agreed.

5.2 Payment terms will be confirmed with you separately and are not processed through the online booking portal.

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6. Third-Party Booking Platform

6.1 The online booking portal is a service provided by Nookal. While we take reasonable care in selecting our service providers, we are not responsible for any technical faults, outages, or errors in the Nookal platform that are outside our control.

6.2 If you experience technical difficulties booking online, please contact us directly to arrange your appointment.

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7. Limitation of Liability

7.1 To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the online booking facility, including missed appointments due to technical issues, incorrect information provided at booking, or third-party platform downtime.

7.2 Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

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8. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page. Continued use of the online booking facility after changes are posted constitutes acceptance of the updated Terms.

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9. Governing Law

These Terms are governed by the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of the courts of Western Australia.

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10. Contact Us

If you have any questions about these Terms or your booking, please contact us:

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Becoming You Health

U1, 210 Barrington Street, Bibra Lake, WA

admin@becomingyouhealth.com.au

0422 324 661